Terms and Conditions
Selva Vida | Rainforest Head Spa
Last updated: September 2026
These Terms & Conditions apply to appointments and treatments provided by Selva Vida | Rainforest Head Spa (“Selva Vida”). By making a booking, you agree to these Terms & Conditions and our Cancellation Policy.
Your appointment
Selva Vida is a private, appointment-only home studio in Sandhurst, Berkshire.
Appointments are reserved specifically for you. Please arrive at the time stated in your booking confirmation rather than significantly early, as preparation time or another guest may precede your appointment.
Your appointment is confirmed once the required booking payment has been successfully made and you receive your booking confirmation.
The full studio address, designated parking information and detailed arrival instructions will be provided in your booking confirmation.
Booking & payment
A 50% booking payment is required to secure your appointment. You may choose to pay the full appointment price at the time of booking if you prefer.
Any remaining balance must be paid by the time of your appointment, in accordance with the payment instructions provided during the booking process.
Your appointment is not confirmed until the required booking payment has been successfully received.
Prices displayed at the time of booking apply to that appointment unless an obvious pricing error has occurred.
Payments may be processed securely by a third-party booking or payment provider and may also be subject to that provider's payment-processing terms.
Experience time & treatment time
The duration shown for each Selva Vida experience includes more than the hands-on treatment itself.
Depending on your chosen experience, this may include your welcome and consultation, time to settle in, your treatment, a gentle dry to remove excess moisture from your hair, time to freshen up, and botanical tea with time to unwind.
The dedicated treatment time for each experience is stated separately where applicable.
Experience durations are approximate and may vary slightly according to individual needs.
Consultation & treatment suitability
All guests will be asked to complete or participate in a consultation before treatment.
Please provide complete and accurate information about anything that may affect the suitability of your treatment, including relevant medical conditions, allergies, sensitivities, medications, pregnancy, recent procedures or surgery, and scalp or skin conditions.
Please let us know if anything relevant changes between making your booking and attending your appointment.
Selva Vida reserves the right to adapt, postpone or decline a treatment where there is a concern about suitability or safety.
In some circumstances, we may ask you to obtain advice or clearance from an appropriate healthcare professional before treatment can proceed.
If we determine that a treatment cannot safely or appropriately proceed based on information disclosed during your consultation, we will discuss the available options with you.
Treatments & results
Selva Vida treatments are provided for relaxation, cosmetic and general wellbeing purposes. They are not medical treatments and are not intended to diagnose, treat or cure medical conditions.
Individual experiences and results vary. No particular cosmetic, scalp, hair, skin or wellbeing result can be guaranteed.
If you have a medical condition or are uncertain whether a treatment is appropriate for you, please seek advice from an appropriate healthcare professional before booking.
Hair following your treatment
Your hair will become wet during a Rainforest Head Spa experience.
Following your treatment, we will gently dry your hair to remove excess moisture before you leave.
This is not a professional salon blow-dry or hair-styling service, and no particular finished hairstyle can be guaranteed.
Please take this into consideration when planning your visit or any arrangements afterwards.
Age requirements
Selva Vida treatments are currently available to guests aged 18 and over.
We reserve the right to introduce specific treatments or experiences for younger guests in the future, subject to appropriate consent, insurance and treatment requirements.
Accompanying guests & children
Selva Vida is designed as a private, one-to-one experience.
To preserve the calm and private nature of the studio, please attend your appointment alone unless otherwise agreed with us in advance.
Children cannot be accommodated or supervised during appointments.
Late arrivals
If you arrive late, we will do our best to provide as much of your experience as possible.
However, your appointment may need to finish at its originally scheduled time so that subsequent appointments or preparation time are not affected.
The full appointment price may still apply.
Cancellations, rescheduling & no-shows
We understand that plans sometimes change. Because your appointment time is reserved exclusively for you, we ask that you provide as much notice as possible if you need to cancel or reschedule.
More than 48 hours before your appointment
You may cancel or reschedule your appointment without a cancellation charge.
Where a cancellation qualifies for a refund, payments already made will be refunded to the original payment method, subject to any lawful payment-processing arrangements.
Alternatively, you may choose to transfer your booking payment to a new appointment.
Between 24 and 48 hours before your appointment
A cancellation charge equivalent to 50% of the appointment price may apply.
If you have already paid 50% at the time of booking, that payment may therefore be retained and applied towards the cancellation charge.
If you paid the full appointment price in advance, any amount paid above the applicable cancellation charge will be refunded where appropriate.
Less than 24 hours before your appointment or failure to attend
Up to 100% of the appointment price may be charged.
Where only 50% has been paid at the time of booking, the remaining balance may therefore become payable.
Exceptional circumstances
We understand that genuine emergencies and unexpected circumstances can happen.
Where appropriate, exceptional circumstances may be considered individually at Selva Vida's discretion.
This does not affect any cancellation or refund rights you may have under applicable consumer law.
Changes or cancellations by Selva Vida
On rare occasions, we may need to reschedule or cancel an appointment because of illness, emergency, equipment failure or circumstances outside our reasonable control.
If this happens, we will contact you as soon as reasonably possible and offer an alternative appointment or, where appropriate, a refund of payments made for the affected appointment.
Selva Vida will not be responsible for additional costs you may incur as a result of an appointment being changed or cancelled except where liability cannot legally be excluded.
Gift cards
Gift cards are subject to the validity period and any conditions stated at the time of purchase.
Gift cards cannot normally be exchanged for cash and have no cash redemption value except where required by law.
Please keep gift card details safe. Lost or stolen gift cards may not be replaceable.
Personal belongings
Please take reasonable care of your belongings while visiting the studio.
Selva Vida cannot accept responsibility for loss of or damage to personal possessions except where liability cannot legally be excluded.
Behaviour & safety
Selva Vida is intended to be a peaceful, welcoming and respectful environment.
We reserve the right to refuse or end an appointment in the event of inappropriate, abusive, threatening, discriminatory, sexual or unsafe behaviour.
Where an appointment is ended for these reasons, a refund may not be provided.
Concerns & complaints
We want every guest to feel comfortable and well cared for at Selva Vida.
If you have a concern about your booking, treatment or experience, please contact us as soon as reasonably possible so that we have an opportunity to understand and address it.
Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The terms that apply to your booking will normally be those in effect when your booking is made, unless a change is required by law or you agree otherwise.
Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these terms limits any mandatory consumer rights or rights relating to jurisdiction that you may have under applicable law.
Contact
If you have any questions or concerns about your appointment or these Terms & Conditions, please contact: