PRIVACY POLICY

Selva Vida | Rainforest Head Spa
Last updated: September 2026

At Selva Vida, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a booking, purchase a gift card or receive a treatment.

For the purposes of UK data-protection law, Selva Vida | Rainforest Head Spa is the data controller for the personal information described in this policy.

Information we may collect

When you make an enquiry, purchase a gift card, book an experience or visit Selva Vida, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • appointment and booking information;

  • payment and transaction information;

  • correspondence with us; and

  • information you choose to provide about your treatment preferences.

Before providing a treatment, we may also ask you to complete a consultation form containing relevant information about your health, allergies, sensitivities, medications, pregnancy, recent procedures, scalp or skin conditions, or other matters that may affect treatment suitability.

Please provide information that is accurate and relevant to your treatment.

How we use your information

We may use your personal information to:

  • manage, confirm and administer your appointments;

  • send booking confirmations, reminders and other information relating to your appointment;

  • communicate with you about your booking;

  • assess whether a treatment is suitable for you;

  • provide and personalise your treatment safely;

  • process payments, refunds and gift cards;

  • maintain appropriate consultation and treatment records;

  • respond to enquiries, concerns or complaints;

  • meet our legal, insurance, accounting and professional obligations;

  • operate and improve our website and services; and

  • send marketing communications where you have chosen to receive them.

We do not sell your personal information.

Our lawful basis for using your information

Under UK data-protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because it is necessary to:

  • provide the service or booking you have requested;

  • comply with a legal obligation;

  • pursue our legitimate interests in operating and protecting our business and providing our services; or

  • where required, because you have given your consent.

Where we rely on consent, you may withdraw that consent at any time.

Health & consultation information

Information concerning your health is treated as special category personal data under UK data-protection law and receives additional protection.

We only collect health and consultation information that is reasonably necessary to assess treatment suitability, identify potential contraindications and provide your treatment safely.

We will process special category information only where we have an appropriate lawful basis and condition for doing so under applicable data-protection law.

Your consultation and treatment information will be treated confidentially, stored appropriately and only accessed where reasonably necessary.

Marketing

We will only send electronic marketing communications where we have an appropriate legal basis to do so.

Where you have specifically chosen to receive marketing from Selva Vida, you can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

Choosing not to receive marketing will not affect booking confirmations, appointment reminders or other service-related communications necessary to manage your appointment.

Payments

Payments may be processed by third-party booking or payment providers.

Selva Vida does not necessarily receive or store your complete payment-card details. Payment providers process payment information in accordance with their own privacy policies and security arrangements.

Sharing your information

We may use trusted service providers to help operate Selva Vida, including providers of website hosting, appointment booking, payment processing, email and other business systems.

We only share personal information where reasonably necessary for those services, where you have authorised us to do so, or where we are legally required or permitted to disclose it.

We do not sell your information to third parties.

International transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable UK data-protection requirements.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, insurance and professional record-keeping requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

Cookies & website information

Our website may use cookies and similar technologies to enable essential website functions, understand how the website is used and, where applicable, support booking, analytics or marketing functionality.

Where consent is required for non-essential cookies, you will be given the opportunity to make your choices.

Further information may be provided through our website's cookie notice or cookie settings.

Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic system or method of transmitting information can be guaranteed to be completely secure.

Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of certain information;

  • request restriction of certain processing;

  • object to certain processing;

  • withdraw consent where processing is based on consent; and

  • request transfer of certain information where applicable.

These rights are not absolute, and in some circumstances we may need or be permitted to retain or continue processing information despite a request.

To exercise your rights, please contact us using the details below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.

The latest version will be available on our website, with the date of the most recent update shown at the top of this page.

Contact

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Selva Vida | Rainforest Head Spa
Sandhurst, Berkshire
hello@selvavida.co.uk

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve them. You also have the right to raise a concern with the Information Commissioner's Office (ICO).